Refund Policy

1. Overview of Our Refund Policy

Monkverse Media primarily provides digital community access, online discussions and learning experiences related to Meta Ads and e-commerce.

Because our services are delivered digitally, refund requests are assessed based on the nature of the purchase, access status, payment records and the circumstances of the request.

2. When a Refund May Be Considered

A refund request may be reviewed in situations such as the following:

• A duplicate payment has been successfully charged for the same purchase.
• Payment has been deducted but the transaction has failed or the purchase has not been confirmed.
• Community access has not been provided after successful payment and the issue cannot reasonably be resolved.
• A significant service issue or deficiency has occurred that materially affects the service purchased.
• The service delivered materially differs from what was represented at the time of purchase.

3. Situations Where Refunds May Not Be Available

A refund may generally not be available in situations such as:

• A customer changes their mind after digital community access has been successfully activated.
• A customer chooses not to participate in the community or use the available membership benefits.
• A customer misses a Sunday discussion while the purchased community access and available service remain accessible.
• An access issue is caused by incorrect contact information or a customer's device or internet connection.

These situations do not override any refund rights available under applicable law.

4. Duplicate and Failed Payments

If you have been charged more than once for the same purchase, please contact us with the relevant transaction references. We will verify the transactions and review the duplicate payment for an appropriate refund.

In the case of a failed payment where money has been deducted from your account, please first check the transaction status with your bank or payment provider.

If the amount has not been automatically reversed or the transaction remains unresolved, contact our support team for assistance.

5. Community Access Issues

If you have successfully paid but cannot access the Monkverse Media community, please contact our team before submitting a refund request.

We will review your payment confirmation and joining details and make reasonable efforts to resolve the access problem.

Where access cannot be provided or a material service deficiency remains unresolved, the refund request will be considered in accordance with applicable law and the circumstances of your purchase.

6. How to Request a Refund

To submit a refund request, please contact our support team using the official email address provided on this website.

Include the following details to help us review your request:

• Your full name.
• Your registered email address or phone number.
• Purchase date and amount paid.
• Transaction ID or payment reference.
• A brief explanation of the refund request.

7. Refund Review and Approval

Once we receive your request, our team will review the available payment information and the circumstances of the purchase.

We may request additional information reasonably necessary to verify the transaction or investigate the issue.

The outcome of the review will be communicated using the contact details associated with your request.

8. Refund Method and Processing

Where a refund is approved, it will generally be issued through the original payment method, subject to payment provider capabilities and applicable rules.

The time taken for the refunded amount to appear in your account may depend on the bank, payment gateway or other financial service provider involved.

If a refund is delayed, please contact us with your transaction reference so that we can help check its status.

9. Cancellation Requests

If you wish to cancel a purchase before community access has been activated, please contact our support team as soon as possible.

Cancellation and refund eligibility will be reviewed based on the status of the transaction, whether the service has already been provided and applicable consumer rights.

10. Payment Disputes and Chargebacks

If you notice an incorrect transaction or have a concern about a payment, please contact us so we can investigate and help resolve the matter.

You may also contact your bank or payment provider where appropriate. Nothing in this policy limits any rights or remedies available to you under applicable law.

11. Changes to This Refund Policy

Monkverse Media may update this Refund Policy from time to time to reflect changes in our services, payment processes or applicable requirements.

Any revised version will be published on this page with an updated revision date. We encourage customers to review this page periodically.