Terms of Service

1. Acceptance of Terms

By visiting monkversemedia.online, purchasing a service or participating in our community, you acknowledge that you have read and understood these Terms of Service.

If you do not agree with these terms, please discontinue using our website and services.

2. About Monkverse Media

Monkverse Media is a digital community experience focused on Meta Ads conversations, campaign discussions, peer learning and practical insights for e-commerce founders and media buyers.

Our services may include access to an online community, scheduled group discussions, shared learning resources and related digital experiences.

3. Eligibility and User Information

By using our services, you confirm that you are legally capable of entering into an agreement under applicable law.

You agree to provide accurate and complete information during registration, purchase or communication with our team.

You are responsible for keeping your contact information up to date so that important service information can reach you.

4. Membership and Community Access

Certain Monkverse Media services may require a payment or membership purchase to access. The applicable price, included benefits, access conditions and any membership duration will be communicated during the purchase process.

Community access is intended for the purchaser and may not be transferred, resold or shared with unauthorised individuals without our permission.

5. Pricing and Payments

All applicable prices and payment terms will be displayed or communicated during checkout before you complete your purchase.

• Payments must be completed using the available payment methods.
• You must provide accurate information required to complete the transaction.
• Access may remain pending until payment is successfully confirmed.
• Any applicable taxes or additional charges will be communicated where required.

Payment processing may be handled by third-party payment service providers under their applicable terms.

6. Cancellation and Refunds

Refund requests, cancellation requests and payment-related issues are handled according to our Refund Policy and applicable laws.

Before making a purchase, we encourage you to review the details of the service and its applicable refund conditions.

Nothing in these Terms removes any consumer rights or remedies that cannot legally be excluded.

Read our Refund Policy for further information.

7. Acceptable Use of Services

You agree to use Monkverse Media services responsibly and lawfully. You must not:

• Use the platform for unlawful, fraudulent or misleading activities.
• Share spam, malicious links or unauthorised promotional material.
• Attempt to disrupt or compromise the website or community.
• Access accounts, systems or information without proper authorisation.
• Misrepresent your identity or impersonate another person or business.

8. Community Conduct and Behaviour

Monkverse Media aims to maintain a respectful, collaborative and constructive environment for all community members.

All members are expected to:

• Respect other members and their opinions.
• Keep discussions relevant and constructive.
• Avoid harassment, discrimination, abusive language and personal attacks.
• Respect other members' privacy and confidential information.
• Avoid misleading claims or sharing information known to be false.

We reserve the right to review reported behaviour and take reasonable action where necessary.

9. Intellectual Property Rights

Website content, branding, logos, visual designs, written materials and other original materials made available by Monkverse Media may be protected by intellectual property laws.

You may access and use such materials for your personal learning and permitted community participation.

You must not reproduce, distribute, publicly publish, sell or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Platforms and Services

Certain features of our services may rely on third-party platforms, including WhatsApp, payment gateways, hosting services or external websites.

These services operate independently and are governed by their own terms and policies.

Your use of third-party services is also subject to the applicable terms of those providers.

11. Educational Information and No Guarantees

Monkverse Media provides educational discussions, peer experiences and practical information relating to advertising, business and e-commerce.

Information shared in discussions represents general educational content and individual experiences. It should not be treated as a guarantee of specific advertising performance, revenue, ROAS, sales or business success.

You remain responsible for evaluating strategies and making decisions appropriate to your own business.

12. Service Availability and Changes

We aim to make our website and services reasonably accessible. However, access may occasionally be affected by maintenance, technical issues, internet interruptions or third-party platform availability.

We may modify, update or discontinue certain features when reasonably necessary. Where a change materially affects a purchased service, we will handle the matter in accordance with applicable terms and law.

13. Suspension and Termination

We may restrict, suspend or terminate access to our services where reasonably necessary due to:

• A serious or repeated violation of these Terms.
• Fraudulent or unauthorised activity.
• Harassment, abusive behaviour or serious community misconduct.
• Activities that threaten the security or proper functioning of our services.

Any action will be subject to applicable law and relevant customer rights.

14. Limitation of Liability

To the extent permitted by applicable law, Monkverse Media shall not be responsible for indirect or consequential losses arising from the use or inability to use our services.

We are not responsible for business decisions, advertising campaign performance, third-party platform failures or outcomes that depend on factors outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

15. Privacy and Personal Information

Your use of our services is also governed by our Privacy Policy, which explains how personal information may be collected, used and protected.

Please review our Privacy Policy to understand our data practices.

16. Governing Law and Disputes

These Terms shall be interpreted in accordance with applicable laws. Any concerns or disputes should first be raised with Monkverse Media so that the parties may attempt to resolve them amicably.

Where a dispute cannot be resolved through communication, it may be referred to the competent courts or authorities having jurisdiction under applicable law.

17. Changes to These Terms

Monkverse Media may update these Terms of Service from time to time to reflect changes in our services, operations or applicable legal requirements.

Updated terms will be published on this page with a revised date. Continued use of the services after an update will be subject to the revised terms, to the extent permitted by law.