Shipping Policy

1. Nature of Our Services

Monkverse Media offers digital community access for e-commerce founders, business owners and media buyers. Our service includes access to a WhatsApp community, weekly Sunday group discussions and peer learning opportunities around Meta Ads.

Since the service is provided digitally, physical shipping or courier delivery is not required for community access.

2. Digital Delivery Method

After a successful purchase, access instructions are provided through the checkout or payment confirmation process, as applicable.

Depending on the instructions provided during purchase, you may receive the information needed to join our WhatsApp community and get started.

3. Delivery Timeline

Digital access instructions are provided after your payment is successfully completed through the relevant checkout or confirmation process.

The time required to receive or process access may depend on payment confirmation, the communication channel and any verification required.

We do not promise a specific delivery time unless a different timeline is expressly communicated during checkout or purchase.

4. How to Receive Community Access

To receive your digital community access, please follow these steps:

• Visit the Monkverse Media website and choose the community access option.
• Complete the payment using the available checkout or payment method.
• Follow the joining instructions shared during checkout or in your confirmation.
• Use the provided instructions to access the community.

Please make sure you follow the joining instructions carefully.

5. Shipping Charges

Since Monkverse Media community access is delivered digitally, there are no physical courier or parcel delivery charges associated with this service.

Any applicable service fees, payment processing charges or other charges, where relevant, will be shown or communicated during the purchase process.

6. Delayed or Missing Access

If you have completed your payment but have not received the community joining instructions, please check the payment confirmation and communication details provided during checkout.

If you still cannot access the service, contact our team with your registered contact details and available payment reference so we can review your request.

7. Third-Party Platforms

Our community experience may use third-party platforms such as WhatsApp to deliver communication and joining access.

Access to these platforms may depend on their availability, your internet connection, compatible devices and your compliance with their respective terms and policies.

Monkverse Media is not responsible for outages or technical issues arising solely from third-party platforms.

8. Incorrect Contact Information

Please provide accurate contact details during the purchase process so that we can communicate relevant service and access information.

Incorrect, incomplete or inaccessible contact information may prevent you from receiving joining instructions or important updates. Please contact us to report any such issue.

9. Failed or Pending Payments

If your payment is pending, unsuccessful or not confirmed, community access may not be issued until the payment status is verified.

Please check the transaction status with your payment provider and avoid making repeated payments for the same purchase before verifying the first transaction.

10. Changes to This Shipping Policy

Monkverse Media may update this Shipping Policy when our services, delivery processes or business practices change.

Any updated version will be published on this page with a revised date. We encourage customers to review this page periodically.